You have ordered a full fibre broadband service.

We provide you with the use of one router, free of charge. You can also purchase additional Wi-Fi equipment from us. Please see the Terms and Conditions and price book for details.

The broadband service that you have selected, as set out in section 3, provides download speeds of 950 Mbps and upload speeds of 200 Mbps.

If you are experiencing lower speeds, please contact our Customer Service Team.

The services you have ordered, your monthly charges and any one-off costs (e.g. installation) are set out below.

There are no mid-contract price rises during the minimum period, but we may increase the charges on 30 days' notice to cover any increase in our costs including due to increases in third-party services e.g. network services, and/or where required to comply with a change in law or regulation. If we do this, you may cancel the affected services within the 30-day notice period without having to pay an early release fee.

Charges for services not included in your monthly charge are set out in the price book.

Your contract is subject to a minimum period of 24 months. You can cancel it within 14 days of the order confirmation without having to pay an early release fee. You can also cancel your contract at any other time, on 30 days' notice but may have to pay an early release fee if this is during the minimum period. Please see the Terms and Conditions and price book for more details.

We will write to you 30-days before the end of your minimum period setting out your options for renewal, including the best deals available to you if you sign up to a new contract. We will let you know the new monthly price if you choose to stay on your existing plan, which may be higher than during the minimum period.

Our Vulnerable Customer Policy sets out the additional help and support we can provide. This includes making information available in accessible formats such as braille, third party bill management, and priority fault repair and emergency video relay (999 BSL). Please get in contact with us if you need any additional help or support.

We are Jurassic Fibre Limited. Our company number is 15060036 and our registered office address is 6th Floor, 33 Holborn, London, EC1N 2HT.

Our contact details:

Email is our preferred method of contact. Please contact our Customer Service team by emailing: contactus@jurassic-fibre.com.

Alternatively, you can phone us on 01392 345600 or write to us at our correspondence address below:

Milford House, Pynes Hill, Exeter, EX2 5TH

Jurassic Fibre (powered by Cuckoo Fibre Ltd) provides full fibre broadband with unlimited data. Whilst we cannot guarantee uninterrupted service or fault free access, Ofcom's figures estimate that full fibre broadband is up to five times more reliable than part-copper, superfast broadband.

The broadband service that you have selected, as set out in section 3, provides download speeds of 950 Mbps and upload speeds of 200 Mbps.

The services that you have ordered and the price you will have to pay are below, along with any one-off charges (e.g. for installation).

We provide you with the use of one router, free of charge. Please look after it because if we need to repair or replace it, and this is not due to our negligence or an inherent defect, we may need to charge you for this up to the replacement cost set out in the price book. You can also purchase additional Wi-Fi equipment from us. Please see the Terms and Conditions and price book for more details.

We may charge you a one-off fee or increase your service charges (including during the minimum period) to cover any increase in our costs:

• Due to increases in the costs of third-party services e.g. network services
• Where we are required to make operational changes or incur costs to comply with a change in law or regulation.

In these circumstances, we will give you 30 days' notice in advance and if you do not accept the new charges, you may cancel the affected services within the 30-day notice period without having to pay an early release fee or other penalty, but must pay charges for services consumed up to the date of termination.

Charges for services not included in your monthly charge (e.g. after-sales or maintenance) are set out in the price book.

You will pay for all services monthly in advance on the due dates set out in your order and order confirmation. Payments must be made by credit/debit card or by direct debit. We may ask you for a deposit as a condition of service e.g. where you have failed a pre-service credit check, or as security for equipment.

Please see section 10 of the Terms and Conditions for more information on payment, including what actions we may take if you do not pay your bills on time. If you know you will be unable to make a payment, please contact us in advance so that we can help and discuss options with you. Further information is also available in our payments and disconnection policy.

You will be advised of your target installation date as soon as possible. This will be based on a standard installation and that you have secured all the necessary consents and permissions to allow us to access your premises and install the service. Section 7 below provides more detail on what to do if we fail to meet the target installation date.

Your contract is subject to a minimum period of {!contractLength} months. You can cancel it within 14 days of the order confirmation without having to pay an early release fee. You may also cancel the contract at any other time, by giving us 30 days' notice, but we may charge you an early release fee if this is during the minimum period. For further information on early release fees and on related matters, including on the arrangements for additional services and the circumstances in which Jurassic Fibre can end the contract, please see the Terms and Conditions and price book.

You must return any equipment to us (e.g. the router) at the end of the contract. If you fail to do so within 14 days, then we may charge you our reasonable costs as set out in the price book.

We will write to you 30-days before the end of your minimum period setting out your options for renewal, including the best deals available to you if you sign up to a new contract. We will let you know the new monthly price if you choose to stay on your existing plan, which may be higher than during the minimum period.

You must not use the equipment in any way that damages the security of the underlying network or undermines the security of another user's hardware, software, or service. If you do so, we may suspend your service and/or terminate your contract with us.

Please note that we, or a third party acting on our behalf, may monitor and/or record communications sent over the network to ensure network security and in detecting or stopping crime. We, or a third party acting on our behalf, may also suspend your services to carry out work to protect the security of our network.

For further information, please see our Terms and Conditions, and acceptable use policy.

We want to provide you with the best possible customer experience but sometimes things can go wrong. If they do, please contact us and we will do everything we can to resolve the issue as soon as possible. Hopefully it will never come to this but if you do need to make a complaint, please follow our Complaints Policy which is available on our website.

If we have failed to resolve your complaint within eight weeks or we have sent you a deadlock letter, you can refer it for free to the Communications Ombudsman, which is the Alternative Dispute Resolution (ADR) scheme used by Jurassic Fibre. The quickest way to do this is online by visiting: https://www.commsombudsman.org/. Our Complaints Policy provides more detail, including alternative ways of contacting them.

You have the right to cancel the contract or additional service within 14 days of the order confirmation. If you ask us to provide services during this period, such as installation, you will have to pay us any installation and activation fees, as well as any charges for services you've used. You will also have to pay for the return of any equipment to us.

Our Privacy Policy, available on our website, sets out what personal information we collect about you, why we collect that information and how we use it.

Our Vulnerable Customer Policy, available on our website, sets out the additional help and support we can provide. This includes making information available in accessible formats such as braille, third party bill management, priority fault repair and emergency video relay (999 BSL). Please get in contact with us if you need any additional help or support.